Ticket terms

Two-day tickets are now on sale in the First release. The Blind Sale is sold out. Check what your chosen ticket includes, the total price and the delivery instructions for your order before you approve the payment.

Karm Productions Oy / Business ID 3306120-5 / info@soundvaultfi.com.

SoundVault Festival / 21–22 May 2027 / Hanasaari Power Plant, Helsinki / 18+.

Contact and complaints: info@soundvaultfi.com. In your message, give your order number and tell us what it is about.

The ticket tiers and what they include are presented on the tickets page. The two-day ticket is valid on 21–22 May 2027 and includes a weekend wristband that lets you leave and re-enter the festival area during the event. Standard is basic entry. Rebel includes the VIP area and its toilets, the VIP bar and a dedicated entrance lane. Legend includes the same VIP benefits plus VIP access near the DJ area on at least two stages. The stages included will be confirmed later; access to all stages is not promised.

The event is 18+. See the published programme. The ticket price includes value added tax (13.5%); service and delivery fees and the total price payable are confirmed before you pay.

Delivery and missing tickets / Payment. Buying a ticket does not require consent to marketing.

Check the delivery method, delivery time and available payment methods at checkout. If your ticket or confirmation is missing, follow the instructions in Ticket help.

A ticket for an event held on a specific date does not usually come with the 14-day right of withdrawal that applies to online purchases. If the event is cancelled or postponed, you are entitled to a refund of the ticket price. Material changes to the programme are assessed case by case.

Refund requests, time limits and the refund method for your own order: contact Ticket help. Check the conditions for a transfer or resale with customer service before making the change.

The event is 18+. Be prepared for identity, ticket and security checks. Follow SoundVault's Code of Conduct. Re-entry rules for each ticket type are on the tickets page.

With a two-day ticket, you can re-enter the area with your weekend wristband. Accessibility and personal assistant tickets: ask about arrangements before you buy. The processing of personal data and event photos is described in the privacy notice.

Ticket help and order problems.

Complaints about a ticket or the event: info@soundvaultfi.com. Do not send your payment card details by email.

If we cannot resolve the matter together, you can turn to Consumer Advisory Services and the Consumer Disputes Board.