Ticket help

Two-day tickets are now on sale in the First release. The Blind Sale is sold out. The tickets are valid on 21–22 May 2027 at Hanasaari Power Plant in Helsinki. 18+.

1. Choose the ticket tier and quantity in the ticket shop.
2. Check your selected tickets and any reservation time in the ticket shop. Follow the shop's instructions and confirm the ticket type, quantity, event and total before paying.
3. Enter the buyer's details. Choose a payment method, check the total and read the ticket terms before you approve the payment.

Only two-day tickets are currently on sale. We will announce any one-day tickets later, if they go on sale. Which ticket tier suits me?

The ticket price includes VAT. Ticket shop fees are added to the price. Check the payment methods, the breakdown of fees and the total payable at checkout before you approve the payment.

If the payment is interrupted or its status remains unclear, check the order confirmation and the order status before you try again. If the payment shows as charged but the ticket is missing, contact Ticket help before you make a new purchase. Give the time of the payment, the amount and the order number, if you have one.

The tickets and the order confirmation are sent to the email address you gave at checkout once the payment is confirmed. Type the buyer's email address carefully. Keep the order confirmation and follow its delivery instructions.

Keep your ticket's QR code or barcode to yourself: it is your identifier for entry.

1. Check the inbox and spam folder of the email address you used for the purchase.
2. Read the delivery instructions in the order confirmation and check the payment status.
3. If you cannot find the ticket, write to info@soundvaultfi.com. Give the order number, the buyer's name and the email address used for the purchase. If you do not have the order number, give the purchase date and the amount.

If the payment has already been charged, do not place a new order before the matter is resolved.

The two-day ticket is valid for the whole festival weekend, 21–22 May 2027. With the weekend wristband, you can leave and re-enter the area. The event is 18+: be prepared for identity and ticket checks.

Visitor info and arrival / Programme and schedule updates

The name on the ticket is not checked at entry. Be prepared to prove your age, as the event is 18+. If you need help correcting order details, contact Ticket help with your order number and the information to correct. Do not edit the ticket file yourself.

If you buy a ticket from another person, find out whether it can be transferred before you pay. A picture of a ticket alone does not confirm that the ticket is valid.

Information on refunds and changes to the event is in the ticket terms.

Send a refund request or complaint about your own order to Ticket help. Give the order number and the grounds for your request. Contacting us does not in itself confirm a refund. Instructions for the specific event are given together with the change.

The event is generally accessible. A personal assistant can come with you. Ask about the arrangements you need and about a personal assistant ticket before you buy: info@soundvaultfi.com. Do not send health information by ordinary email.

Visitor info / Safety

Ticket and event matters: info@soundvaultfi.com.

In your message, include the order number, the buyer's name, the email address used for the purchase and a description of the problem. You do not need order details for a general question. Do not send payment card details, online banking credentials, a picture of your ID or the ticket code.

Karm Productions Oy / Business ID 3306120-5. Privacy of enquiries.